Refund & Return Policy

Last Updated: April 24, 2026

Our Commitment
At MELLLORA, our goal is to ensure every customer shops with complete confidence. We understand that sometimes a purchase may not meet expectations, and we strive to make the return and refund process as simple, transparent, and fair as possible.

This policy outlines return eligibility, procedures, shipping responsibilities, refund timelines, and important conditions so you know exactly what to expect at every step.

Return Eligibility
We accept returns on eligible items purchased directly from MELLLORA, except items listed under “Non-Returnable Items” below.

Customer Requirements

Submit a return request within 60 days of delivery.

Items must be unused, unworn, unwashed, and in original condition.

All tags, packaging, and labels must remain attached.

The product must not be listed as non-returnable.

Provide proof of purchase (order number or receipt).

MELLLORA Verification

Return requests are reviewed and approved by our support team.

Items must be received within the allowed timeframe and pass inspection.

Refunds or replacements are issued according to this policy.

If either party fails to meet these requirements, the return may not qualify for a refund.

Non-Returnable Items
To maintain hygiene and safety, the following items cannot be returned:

Items marked Final Sale or Non-Returnable

Customized or made-to-order products

Gift cards

Please review product descriptions carefully before placing your order.

Return Window
Customers have 60 days from the delivery date to request a return or refund.

Requests made after this period may not be accepted unless required by law.

How to Initiate a Return
Step 1: Contact Us
Email support@melllora.shop within 60 days of delivery with:

Order number

Reason for return

Photos of the item (if applicable)

Step 2: Approval & Instructions
Once approved, our team will provide detailed return instructions, including whether a prepaid return label will be issued or if you need to arrange your own shipping.

Step 3: Ship the Item
Pack the item securely and ship it using a trackable shipping method.

Step 4: Inspection
Returned items are inspected within 3–5 business days after receipt.

Return Shipping & Costs
When MELLLORA Covers Shipping
For returns due to our error (wrong item, damaged product, or defect), we provide a prepaid return label at no cost.

When Customer Covers Shipping
If returning due to personal reasons (change of mind, wrong size, unwanted item), customers must arrange and pay for return shipping. Using a reliable, trackable courier is recommended to avoid lost packages.

MELLLORA is not responsible for return packages that are lost or undelivered. Please use a trackable shipping method.

Restocking Fee
MELLLORA does not charge any restocking fee.

All eligible returns are processed without deduction, ensuring you receive the full refund amount (excluding original shipping fees, if applicable).

Refund Processing
After inspection and approval:

Refunds are processed within 14 business days.

Refunds are issued to the original payment method used.

Depending on your bank or card issuer, it may take an additional 7–14 days for the funds to appear in your account.

An email confirmation is sent once your refund is issued.

Exchanges
We do not offer direct exchanges at this time.

To replace an item, return the original purchase for a refund and place a new order for your preferred product or size. This ensures faster and more accurate service.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:

Contact support@melllora.shop within 48 hours of delivery.

Include order number, photos, and a brief description of the issue.

A prepaid return label will be issued, and you may choose a replacement or full refund depending on availability.

Late or Missing Refunds
If you haven’t received your refund after 14 business days:

Check your bank or payment account again.

Contact your bank or card issuer, as processing times may vary.

If more than 28 days have passed, email support@melllora.shop.

Order Cancellations
Orders may be canceled within 24 hours of placement if not yet shipped.

Shipped orders cannot be canceled but may be returned under this policy.

Return Address
The return shipping address will be provided after your return is approved.

Do not send items to the general website address without prior authorization, as this may delay your refund or result in lost items.

Policy Updates
MELLLORA may revise this policy at any time to comply with legal standards or improve customer service.

Updated versions will be posted here with the revision date.

Customers are encouraged to review this page periodically for the latest information.

For any questions regarding returns or refunds, please contact:
📧 support@melllora.shop

Business Information

Business Name: MELLLORA

Live chat Support: Available 24/7 for assistance and inquiries

Business Hours: Monday - Friday, 9am - 5pm (GMT-8:00) Pacific Standard Time Los Angeles

Contact Number: 📞 +1 (307) 622-4635

Contact Mail: support@melllora.shop

Business Address: 📍 16 PHILMONT LN, PALM COAST, FL 32164, United States